Terms & Conditions

1. About Coach Finder 4U

Coach Finder 4U is a matching platform. We connect clients with independent coaches. We are not ourselves a coaching provider, and coaches listed on the platform are independent service providers, not our employees or agents. If you engage a coach, a separate agreement for the coaching itself is formed directly between you and that coach - these terms govern your use of the platform only.

2. Eligibility and accounts

You must be at least 18 years old to register as a coach or to submit a client request in your own name. If you are seeking coaching on behalf of a child or another person you have responsibility for (for example, a parent seeking parenting, education or family-related coaching), you may complete the client request form as that responsible adult, on their behalf.

Coaches must provide accurate information when registering and keeping their profile up to date, and are responsible for keeping their login secure. A coach's email address is also their login username. Clients do not have accounts - each client request is accessed only through a private, unguessable link sent by email, and does not require a password.

3. Coach review and approval

Every coach profile is reviewed by us before it is approved and made visible to potential matches. Approval is not an endorsement, a guarantee of quality, or a certification of any kind. We may check the documents and information a coach provides as part of that review, but we do not independently verify every claim a coach makes on their profile. Clients remain responsible for satisfying themselves that a particular coach is right for them, including checking any qualification, insurance or membership claim that matters to them directly with the coach or the relevant professional body.

4. Coach responsibilities

As a coach, you are solely responsible for: holding any qualifications, insurance and professional memberships or registrations relevant to the coaching you provide; your own professional conduct, safeguarding practice and confidentiality; the accuracy of the claims on your profile; complying with the law that applies to your coaching practice; and the coaching service you actually deliver. We do not supervise or direct how you deliver your services.

5. Client responsibilities

As a client, please give us accurate information in your request, so we can match you well; avoid including confidential information about other people that isn't necessary for your request; and take the time to evaluate a coach before engaging them, in the same way you would any independent professional. Coaching provided through this platform is not emergency, medical or crisis support. If you are in crisis or need urgent medical help, please contact the emergency services or an appropriate crisis service directly.

6. No guarantee

We do not guarantee that you will be matched with a coach, that a coach will receive any particular number of enquiries, profile views or client contacts, or any particular earnings or coaching outcome. The number of coaches shown on a client's shortlist depends on genuinely suitable, available coaches at the time - we never pad a shortlist to reach a target number.

7. Founder Programme and plans

Coaches who join during the Founder Programme receive the benefits confirmed on our Founder Programme pages at the time they qualify. Where our system records Founder status permanently, once granted it remains in place even if the Founder Programme itself later changes or ends. Future subscription charges, once introduced, begin under the plan terms shown to you at the time you set up billing. If we increase the price of an existing subscription, we will give existing subscribers at least 2 months' notice before the new price applies to them - a new subscriber may be offered a different current price at any time.

8. Introduction Credits

Coaches use Introduction Credits to be introduced to clients. Suitable coaches may be recommended to a client after expressing interest in that client's request. One Introduction Credit may be reserved when a coach is selected for a client's shortlist. A credit is only actually spent the first time the client deliberately opens that coach's full profile - simply appearing as a recommended card does not spend a credit, and a client choosing to contact a coach does not itself cause any additional credit to be charged. Reopening the same coach's profile again afterwards does not use a further credit. Purchased top-up Introduction Credits do not expire. Monthly subscription or promotional Introduction Credits expire at the end of the period shown on your plan/billing page when they were issued. Expired credits have no cash value, except where the law says otherwise. If a reserved credit is released rather than spent (for example, because the shortlist changed before you opened that profile), it becomes available again in the normal way.

9. Additional shortlist

If your first shortlist doesn't feel right, you may be able to request one further, one-time group of additional recommendations, up to the same maximum shortlist size used for your first shortlist. Fewer coaches may be available for this additional group, and there is no guarantee of any particular number. Your original recommendations remain visible alongside any additional ones.

10. Notification Wallet and SMS

Email alerts to coaches are free. Coaches may optionally fund a separate Notification Wallet to receive paid SMS enquiry alerts, at the price shown on their billing page. Notification Wallet funds are entirely separate from Introduction Credits. SMS alerts depend on this feature being enabled on our platform at the time - where it is not currently enabled, no SMS charge can be made.

11. Payments and subscriptions

Where payments are enabled, they are processed by Stripe - we do not store your card details ourselves. During the Founder Programme, coach membership is free and no payment details are requested. A future Stripe subscription is planned once the dates shown on our Founder Programme pages are reached; until then, choosing an "intended plan" on our billing page does not create any live subscription or take any payment. Once real recurring billing is enabled for you, we will show you the price and package before you pay, tell you your payment date, and explain what happens if a payment fails (which may include a temporary suspension of your subscription benefits until it's resolved). VAT is only added where it is genuinely applicable to a specific payment.

12. Cancellation and refunds

Nothing in this section affects your other statutory rights. You may cancel a subscription at any time; where a self-service billing portal is available to you, you can use it to do so, and cancellation takes effect at the end of your current paid period unless we tell you otherwise, so you keep access until then. If you are a consumer and a statutory cooling-off period applies to a purchase, and you ask us to begin providing a digital or service element immediately during that period, any refund you are otherwise entitled to may be reduced to reflect what has genuinely already been supplied to you. Unused, purchased Introduction Credits or Notification Wallet funds are treated differently from credits/SMS charges that have already been used - we do not operate a blanket "no refunds" policy, and any refund required by law will always be given. Because our systems don't currently administer every kind of refund automatically, please contact us using the details on our Contact page to request one, and we will deal with your request fairly and promptly.

13. Acceptable use

You must not: give us false information; impersonate another person or organisation; harass, abuse or threaten another user; use the platform unlawfully; scrape or systematically extract data from the platform; attempt to circumvent our matching, credit or notification systems; misuse contact details you're given through the platform for any purpose beyond the enquiry itself; upload content that is unlawful or infringes someone else's rights; introduce malware or attempt to interfere with the security of the platform; or submit repeated spam requests. We may suspend or terminate an account that breaches these rules.

14. Intellectual property and profile content

Our branding, design and platform content belong to us or our licensors. By adding content to your coach profile (such as photos, gallery images or your written biography), you grant us a non-exclusive, worldwide, royalty-free licence to use, display and reproduce that content for the purpose of operating, displaying, promoting and improving the platform. This licence ends when the relevant content is removed or your account is closed, subject to any backup copies we need to retain briefly for technical or legal reasons. You keep ownership of your own content - this licence does not transfer it to us.

15. Privacy and confidentiality

Contact details and messages shared through the platform are only to be used for the relevant coaching enquiry, and must not be used for any onward marketing without a separate lawful basis. Both clients and coaches must treat information shared through the platform as confidential. Our Privacy Policy explains how we handle personal data.

16. Suspension and termination

We may suspend or terminate access to the platform where we reasonably believe there has been a breach of these terms, fraud, non-payment, a safeguarding risk, or a legal or regulatory risk. This may affect the visibility of a coach profile. Any credits or funds you hold will be dealt with in line with these terms and the law. Where reasonably possible, we will tell you why and give you a way to contact us about the decision.

17. Service availability

We carry out maintenance and may occasionally experience outages, including ones caused by a third-party provider we depend on. We do not guarantee uninterrupted service, but we make reasonable efforts to restore it promptly when something goes wrong.

18. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.

Subject to that, we are not liable for: the conduct, advice or actions of any independent coach; indirect or unforeseeable losses; losses caused by inaccurate information you gave us; or business losses, where you are using the platform for business purposes.

19. Complaints

If you have a complaint about the platform itself, contact us using the details on our Contact page. A complaint about a specific coach's professional conduct can also be raised with any relevant professional body they belong to. Safeguarding or urgent concerns will always be treated as a priority. We aim to acknowledge complaints promptly, but do not promise a specific response time we cannot reliably meet.

20. Changes to these terms

We may update these terms from time to time; the effective date at the top of this page will change when we do. We will give advance notice of material changes where appropriate. Price changes follow the separate notice period described in Section 7.

21. General terms

If any part of these terms is found unenforceable, the rest continues to apply. If we don't immediately act on a breach, that doesn't mean we've waived our right to act on it later. You may not transfer your rights or obligations under these terms to someone else without our agreement; we may transfer ours as part of a genuine business transfer. These terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and us about using the platform. These terms do not give any other person a right to enforce any part of them.

22. Governing law

These terms are governed by the law of Scotland. If you are a consumer, you keep the benefit of any mandatory protections under the law of the country where you live, and you may be entitled to bring proceedings in the courts of that country as well as in Scotland. If you are using the platform for business purposes, you agree that the Scottish courts have exclusive jurisdiction over any dispute.